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Where is my order?

Unless your order contains products with a specified “Ships on” date it will ship within 2 – 3 business days, 3 – 4 business days during a holiday sale.

On occasion orders paid for via eCheck will be held for 5-7 business days. We review all eCheck orders and make a decision based on the order amount and you order history. These orders will receive a tracking number, however they will be set aside.

Orders containing products with a specified “Ships on” date will be issued a tracking number. Your tracking WILL NOT update until 24 hours after the agreed upon “Ships on” date. Per the product description this date can vary 3 – 4 business days. Do not email customer service inquiring on the whereabouts of your order until then.

If your order has shipped and the carrier has received your order there is NOTHING we can do about possible delays. You must contact the carrier to receive updates outside of traditional tracking. We see exactly what you see when tracking a package.